parkerclay

<h3 id="how-can-i-contact-customer-service">How can I contact customer service?</h3><ul><li><strong>Email:</strong> info@parkerclay.com</li><li><strong>Live Chat:</strong> Available on our website during business hours</li><li><strong>Hours:</strong> Monday-Friday, 9 AM - 3 PM PST</li></ul><h3 id="i-have-a-question-not-covered-here-what-should-i-do">I have a question not covered here. What should I do?</h3><p>Please reach out to our customer service team! We&apos;re here to help with any questions about products, orders, or our mission. We typically respond to emails within 24 hours during business days.</p><h3 id="can-i-visit-your-workshop-or-store">Can I visit your workshop or store?</h3><p>Our products are crafted in Ethiopia, and we don&apos;t currently have a retail shop location. However, you can find select Parker Clay products online. For our Santa Barbara customers, we often have local pops or sales at our office, join our email newsletter to be up to date on our events.&#xA0;</p>

Please reach out to our customer service team! We're here to help with any questions about products, orders, or our mission. We typically respond to emails within 24 hours during business days. Our products are crafted in Ethiopia, and we don't curre

Contact & Support

General

Can I earn points on a purchase I made before signing up?

Can I use my points with other discounts or sales?

Do Parker Clay gift cards count towards my account?

Do my rewards points expire?

How do I join the VIP rewards program?

How do I earn points?

Can I combine my points from two different emails?

What happens to my points if I make a return?

I forgot to apply my points at checkout

Rewards

Can I edit my order?

How do I make a Return/Exchange?

Can I ship internationally?

Orders

Refer a Friend

Can I use ShopPay?

Can I purchase a digital gift card?

What is your Leather Guarantee?

Products & Materials

Sizing & Fit

Do we have a retail store?

What is the impact of a certified B Corp?

What are employee benefits?

How do you fight exploitation?

How do you uphold social and environmental practices?

Impact

How do I care for Canvas products

How do I care for full-grain leather?

How do I care for Suede products?

What is the leather dying process?

Warranty & Care

Leather Care & Stain Removal

Styling & Use

Product Information & Technical Details

Product Care

How long until my order ships?

Shipping

Question

Quality & Durability

How can I contact customer service?

I have a question not covered here. What should I do?

Can I visit your workshop or store?

Contact & SupportUpdated a month ago

How can I contact customer service?

I have a question not covered here. What should I do?

Can I visit your workshop or store?