Warranty & CareUpdated a month ago

Do you offer a warranty?

Yes, we offer a limited lifetime guarantee on all full-priced Parker Clay products. We stand behind the quality of our craftsmanship, workmanship, and materials. Items purchased at a discount or third party may not have limited warranty coverage.

How do I care for my leather goods?

• Keep leather away from excessive heat and direct sunlight
• Clean with a dry cloth or slightly damp cloth for tough stains
• Apply leather conditioner every 6-12 months to maintain suppleness
• Store in a cool, dry place when not in use
• Allow wet leather to air dry naturally

What if my product develops a defect?

If you experience a quality issue covered under our lifetime guarantee, contact our customer service team. We'll assess the issue and provide repair, replacement, or credit as appropriate.

Will my leather change over time?

Yes! Full-grain leather develops a beautiful patina with age and use. This is normal and adds character to your bag. The leather will soften and develop a unique appearance that's yours alone.